Mitel Speech Server Guía de usuario descargar pdf (Pagina 21)

Using Speech Commands

3. The system confirms the requested name. If the confirmation is correct, remain silent or

say "Yes," and the Attendant will route your call. If the confirmed name is incorrect, say

"No" or “Cancel,” and the Attendant will allow you to request the name again. The system

will then hang up.

If, after several attempts, the Attendant cannot recognize the name of the person who you

are trying to call, you will be routed to the operator. If an operator is not available, you will

be prompted to try your call again.

If the line is busy and if the person you are calling has their voice mail number programmed

with the Speech Server system, the Attendant will tell you that you can leave a message

on their voice mail if you say " <First name and last name> on their voice mail".

Canceling a Call

To cancel a call

• Say "Cancel" or "No" before the Attendant says "Dialing...."

If you press 0 (zero), you will cancel the transfer, and the system will automatically route your

call to the operator.

Transferring a Call

1. While on a call, press the Transfer key on the phone.

2. Press the Speak@Ease key (Speech Recognition key on the 5240 IP Appliance) or dial

the Speech Server extension number.

3. Say the name of the person/department.

4. After the Attendant confirms the name, hang up the handset.

Forwarding Calls

You can forward your calls to one of your programmed numbers (cellular phone, pager, fax,

home, voice mail) or a temporary phone number. If you enable call forwarding, callers who

request you by name are forwarded to your call-forwarding number. Your redirection privileges

determine if you can redirect your calls to internal, local, toll, or international numbers.

Note: If you specifically place a call to an extension number, for example, "John Smith

at his office number" when call forwarding is set to their cellular phone, the system will

honor your request and route the call to the extension number.

Tip: To improve recognition success, minimize background noise.

Tip: To get a list of the departments that you can call, ask the Attendant, "What are the

departments?".

Note: If you place a call to an extension number, for example, "John Smith at his office"

and he has his call forwarding set to his cellular phone, the system will honor the request

and transfer the calls to the office extension.

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Mitel Speech Server Guía de usuario Pagina 21