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Using Speech Commands

Universal Voice Commands

The following voice commands are available from anywhere within the Speech Server system:

Managing Calls

Placing a Call

The system can call contact names in the Company Directory or in your Personal Directory.

• When using the Company Directory, you can request the department name or say the name

of the person and the system (by default) transfers the call to the business number. To place

a call to a cellular phone, pager, fax, or home number of the person in the company directory,

you must request it specifically. For example, you could say "Bill Smith on his home number."

Note that to receive the call, Bill would not have his home phone number set to "Private".

If the phone number is set to "Trusted Users", then you would have to login to the Speech

Server system and then request the call.

• When using the Personal Directory, and if you manage your contacts with

- the Personal Web Page, you say the exact text that you entered in the Name field for

the Personal Directory, for example, "Vanelli Pizza," or "Bob at home."

- Microsoft Outlook, you say the first and last name if you only have one phone number

programmed. If you have more than one number programmed say the first and last

name and then direct the call, for example, "Bob Smith at home."

Conditions:

• The department name must be programmed in the Company Directory.

• The name of the person must be programmed in your Personal Directory or in the Company

Directory.

• If your administrator creates a multi-level menu with Call Transfer, Transfer to Voicemail,

Audio Message, and VoiceXML nodes, you can call into the system and answer prompts

within a series of menus to: speak or leave a message with a specific person, obtain

information from a recorded script, or interact with a VoiceXML script.

- When you initially make a call into the system, the multi-level menu lets you place a

call to the company directory while you are at the main menu, but does not let you

direct calls to the company directory when you are within the sub-levels of the menu.

Say... To

"Cancel" or "Stop" Terminate the current operation

"Operator" Transfer to the operator

"Repeat" Replay the most recent prompt

"Help" Get Help (list of current valid commands)

"Tutorial" Access a tutorial for the current application

"Auto attendant" Transfer to the Attendant for Speech Server

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Mitel Speech Server Guía de usuario Pagina 19