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Chapter 3. ServiceLink

With SME Server V5 with ServiceLink, Mitel Networks Corporation has introduced a suite of integrated network services - ServiceLink - that extend

and enhance the functionality of your server. ServiceLink maximizes the security, performance and reliability of your server through real-time

interaction with the Mitel Network Operations Center (NOC). You can register for ServiceLink by contacting any Mitel Networks Corporation

authorized reseller and choosing a subscription plan that meets your needs. Note that until you register for ServiceLink, the links to ServiceLink

pages in the server manager will take you to panels that are not active.

Note: If your server is behind an additional ﬁrewall, that ﬁrewall will need to be conﬁgured to allow outbound SSH packets on TCP port 22 in order

for ServiceLink to function.

ServiceLink provides the following services:

• 24x7 Alerts and Reporting

This service provides round-the-clock monitoring of your server and your Internet connection. By default, your server will synchronize with our

NOC once each hour. (This can be customized by your Mitel authorized reseller.) If the server fails to check in, an alert is sent to your authorized

reseller and, if desired, your network administrator.

In addition, Mitel Networks Corporation compiles monthly reports summarizing all ServiceLink activity for your authorized reseller who in turn

can share the information with you. These reports include such details as network performance, e-mail delivery problems and viruses detected.

Among other things, this information can help you and your authorized reseller assess the reliability and quality of your Internet connection. It can

also assist in analyzing the security of your network.

• Virus Protection

This service provides automatic setup and conﬁguration of e-mail and ﬁle virus-scanning services. Your server includes special virus-scanning

software. When you subscribe to ServiceLink, your authorized reseller will activate this special software. Your server will then download the

latest virus pattern ﬁles from the Mitel Networks NOC. All e-mail messages and attachments received from that point on will be scanned for

viruses. In the event that a virus is found, the message will not be delivered. Instead, the sender, all intended recipients and your Mitel authorized

reseller will be notiﬁed of the virus. The message itself will be quarantined in a special mailbox where the administrator can examine the message

and determine what to do with it.

Through the server manager, you can also enable the nightly scanning of all home directories and i-bays for viruses. If infected ﬁles are found, the

administrator will be notiﬁed by e-mail and can take the appropriate action.

Virus pattern ﬁles contain the information required to accurately identify viruses. As new viruses are detected, anti-virus software manufacturers

update their pattern ﬁles. Your server’s virus-scanning service automates the downloading and installation of new virus pattern ﬁles and ensures

that the server is always capable of identifying the latest known threats.

Warning

The number of users for which virus protection can be provided is limited by the ServiceLink options you have chosen. If you

conﬁgure your server for more than the supported number of users, virus protection will automatically be disabled. The service can,

however, be upgraded to support a higher number of users. Please contact your authorized reseller for more information.

• Guaranteed E-mail

This service provides a backup e-mail service if a server becomes unreachable and cannot receive mail. The most common reason for this is a

temporary failure of the Internet connection provided by your ISP. With ServiceLink, mail that cannot be delivered to your server will be stored at

the NOC. Simultaneously, notiﬁcations are sent to your Mitel authorized reseller, who can investigate the cause of the outage.

This service uses what is called an MX secondary . Every domain name on the Internet has a record in the DNS which indicates which system

should act as its primary mail exchanger ("MX" for short). When someone sends an e-mail, his or her local mail server will look for the recipient’s

MX and send the e-mail to it. If the MX is unreachable due to a system or network outage, the mail may be queued or it may bounce back to the

sender.

The guaranteed e-mail service provided to ServiceLink subscribers works by conﬁguring the DNS to use the NOC as a secondary MX. Therefore,

if the primary MX is unreachable, the sender’s mail server will send the e-mail to the secondary MX – in this case, the NOC. All e-mail collected

in this fashion will be forwarded to your server as it becomes available again.

There is nothing that needs to be done to conﬁgure the guaranteed e-mail service. As soon as the NOC starts publishing your domain through the

DNS service, the NOC will be set up to act as an MX secondary and start guaranteeing the delivery of your e-mail.

In addition to storing the e-mail and eventually forwarding it, the Mitel Networks NOC provides notiﬁcation and reporting to your Mitel

authorized reseller. This allows your authorized reseller to identify potential server or network outages at your site and respond in a timely fashion.

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