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Configuration and Maintenance Manual

• Allow “None” Option: When selected for Department Code or Project Code, None appears

in the billing code list as a selectable option.

To add a billing code:

1. From the MCA Administrator page, click Billing Codes in the navigation pane.

2. Type a new department or project code in the box, and then click Add.

To delete a billing code:

1. From the MCA administrator page, click Billing Codes in the navigation pane.

2. Select the department or project code(s) to delete, and then click Delete.

3. Click Ok at the prompt to confirm.

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COLLABORATION ADVANCED 1
Chapter 1: 3
Overview 3
Chapter 2: 3
Configuration 4
Programming 4
Chapter 4: 6
Troubleshooting 6
Appendix A : 6
Voice Prompts 6
CHAPTER 1 7
MCA Launcher 10
Remote Control enhancement 10
Personal ID (Identification) 11
Google Apps Integration 12
SIP and HD Video Support 12
Conference Enhancements 13
Client Only Delivery 13
1-way Audio to Web Client 13
MAS 5.0 Enhancements 14
Licenses 16
Capacity and Performance 17
Web-Only Conference 18
Bandwidth Requirements 19
Audio and Web Conference 20
Outlook Form Template 23
IAWC Migration 24
CHAPTER 2 27
Configure the MCD as follows: 30
Create IP Devices 31
Create a Hunt Group 31
Configure the Mitel 5000 CP 32
Enable OAI Connection 33
Configure IP Station Settings 34
CHAPTER 3 37
Chapter 3: 38
Configuring System Options 42
Configuring Voice Prompts 48
Recording Custom Prompts 49
Uploading Custom Prompts 49
Configuring Music-on-Hold 50
Viewing the Licenses 51
To view the current settings: 52
To change a graphic: 52
To restore default settings: 53
Migrating IAWC Data 55
Configuring SIP Server 56
Recording Retention Settings 60
Manage Clients 60
Adding User Accounts 62
Adding Guest User Accounts 63
Deleting a user profile 63
Managing User Accounts 63
Accessing a User Account 64
Editing a User Profile 64
Viewing Scheduled Conferences 66
Adding a Delegate 68
Listing User Accounts 69
Sending a Broadcast E-mail 73
Configuring Billing Codes 73
To add a billing code: 74
To delete a billing code: 74
Viewing Active Calls 75
(“200 OK”): 77
Manage Recordings 78
License Usage 79
Accessing SIP Logs 79
Logs.zip 80
Log files available on server 80
Server Reporting 81
VoIP Utilization Statistics 82
Scheduled Conferences 83
System Alerts Log 84
Install History Log 84
Port Reservations Report 85
CHAPTER 4 89
Troubleshooting Tables 92
Table 16: Dialing Issues 96
Technical Support 98
APPENDIX A 99
Introduction 100

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