Mitel Inter-Tel Especificaciones descargar pdf (Pagina 249)

Voice Processing Features

INTER-TEL

CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005

Locating a Name

Page 231

Directories

The following two types of voice processing system directories can be enabled (or disabled) in

the system:

• The Voice Mailbox Directory is a list of mailbox subscribers, their recorded names,

and mailbox numbers.

• The Automated Attendant Directory, provided to all Auto Attendant callers, is a list

of all mailbox subscribers and extension ID owners and their recorded names.

The directories can be selected in the following ways:

• From the Voice Mail or Automated Attendant main menu: Say “Directory” if Auto-

matic Speech Recognition is enabled.

• From the Voice Mail or Automated Attendant main menu: Say “Directory” or press

the button.

• Using a Call Routing Announcement application: Press the Digit Translation digit

designated for directory access. (See page 229 for a detailed explanation of digit trans-

lation.)

• As a Voice Mail subscriber: Subscribers can access the directory by saying “Direc-

tory” or by pressing whenever they are prompted to enter a mailbox number.

If a directory is disabled or empty because no names are recorded for any of the system’s mail-

boxes and extension IDs, callers will not hear the prompt that allows access to the directory.

However, if the caller does try to access the directory if it is disabled, he or she will be

instructed that the selection is invalid and returned to the initial instructions.

Recorded names are added to the directories when the owner of the mailbox or extension ID

has initialized the name. If the mailbox or ID is not initialized, the directory will include only

the mailbox number or extension ID number. (Group Lists are not included in either type of

directory.)

The caller can use ASR (if enabled) or press dialpad buttons to enter the name. The application

then plays the closest matching directory name that corresponds to the digits entered by a

caller. Once the name has been played, the system will return a menu of options, including the

following:

• Listening to the previous or next name in the directory

• Listening to additional information (This option is not available if the mailbox or exten-

sion ID number has been classified in the database as a “Private” number.)

• Spelling a new name

• Toggling from a last to first name search mode

• Accepting the name

Locating a Name

There are two methods used for entering a name when you spell the name using your end-

point’s dialpad digits: Quick Spell and Exact Spell. Outside callers and endpoint users with

non-display endpoints and single line endpoints use Quick Spell. Display endpoints use the

Exact Spell method.

NOTE

Non-subscribers can only use ASR to search the directories if ASR has

been enabled for the directory. Subscribers can only use ASR to search

the directories if ASR is enabled for the directory and the mailbox.

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